Troubleshooting: Common Sync & Auth Issues

Problem: No rank data after adding keywords

First, check that keyword tracking is enabled for the brand and that the scheduled snapshot has run. If you're still missing data:

• Open the Brand > Keywords page and confirm keywords are active (not paused).
• Manually trigger a snapshot in the Snapshots page to force a collect.
• Review worker logs for any rate-limit or provider errors.

Problem: GSC property not found

Common causes and fixes:

• The Google account you used doesn't have access — sign in with an account that has Owner or Full permissions in GSC.
• The property uses a different URL variant; add/verify the exact www/non‑www or https/http property in Search Console.

Problem: OAuth or token refresh errors

If OAuth tokens fail to refresh, have the user re-authenticate from Account > Integrations. Check server time and timezone settings — large clock skew can break token exchange.

When to contact support

If you see persistent failures after checking the steps above, collect the following and open a support ticket:

• A screenshot of the error plus the URL where it occurred.
• Approximate timestamps (ISO 8601) of the failure and the user performing the action.
• Relevant brand and domain names (so we can look up logs).

Video

Short troubleshooting walkthrough coming soon.